Frequently Asked Questions
Everything you need to know about your Juicy Couture order.
How do I track my order once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to trace your package via our carrier.
What is your return policy for tracksuits and apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.
How should I care for my velour and fleece garments?
To maintain the quality of your Juicy Couture pieces, we recommend machine washing inside out on a cold, gentle cycle and tumble drying on low or laying flat to dry.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I ensure I am buying authentic Juicy Couture products?
To guarantee authenticity, always purchase directly from our official website or authorized department store retailers.